Our Promise
Limited Lifetime Warranty
We stand behind the quality of our products and installation with a comprehensive warranty.
Your Peace of Mind
We're committed to your complete satisfaction.
What Our Warranty Covers
All custom-fabricated window treatment products
Material defects in fabric, hardware, and components
Color fading under normal use conditions
Operational mechanisms and controls
Workmanship Coverage
Professional installation workmanship
Mounting hardware and brackets
Seam integrity and stitching
Cord and chain mechanisms
Functional Issue Support
Difficulty raising or lowering treatments
Motorized system malfunctions
Hardware loosening or detachment
Operational irregularities
Important Exclusions
The following are not covered under our warranty:
- Normal wear and tear over extended use
- Damage from misuse, accidents, or unauthorized modifications
- Exposure to extreme environmental conditions
- Cleaning damage from non-recommended methods
- Products not purchased through Kalia Window Treatments
Need Warranty Service?
Our customer care team is here to help with any warranty claims or questions.
Contact Customer Care